TOPdesk link

Testersuite has a standard link with the TOPdesk Change Management module. With this link, TOPdesk changes can be retrieved from Testersuite for testing there. This link makes Testersuite via the TOPdesk API. This makes the link stable and easy to configure within Testersuite. The video below explains the concept and operation of the TOPdesk link.

To ensure the operation of this link, we recommend that our customers use TOPdesk SaaS, or be up to date with the latest version of TOPdesk Virtual Appliance. The link is built on TOPdesk SaaS with Change Management API version 1.24.0. If you have any doubts about the availability of this link for your organization's TOPdesk version, please contact us at support@testersuite.nl.

The conceptual operation of the linkage is shown in the images below.

Choose which TOPdesk changes you want to retrieve to Testersuite. These will be in Testersuite requirements.
A link to the Testersuite requirement will be placed in the corresponding TOPdesk change
Create and run your tests related to your TOPdesk changes in Testersuite .
Create, resolve and retest test findings where necessary
Has the change been sufficiently tested? Adjust the status of the change (requirement) in Testersuite , and the status of the change in TOPdesk is automatically adjusted according to the mapping in the integration settings

Want to learn more about the link, or need support configuring the Testersuite - TOPdesk link? Please send an email to support@testersuite.nl.